Terms of Service

Flipped Chat is provided by GAIUS NETWORKS INC, 244 Fifth Avenue Suite L256, New York, NY 10001, USA, and its affiliate Gaius Hyperlocal Pvt Ltd, IIT Madras Research Park, Taramani, Chennai 600013, India (“Flipped”, “we”, “us”).

By creating an account or using Flipped Chat you agree to these terms. If you use it for an organisation, you agree on that organisation’s behalf and confirm you are allowed to. If your organisation has a separate written agreement with Flipped, that agreement applies where it differs from these terms.

Our Privacy Policy explains how we handle personal information.

• Give accurate details when you sign up and keep them up to date.
• Keep your password and sign-in methods secure. You are responsible for what happens in your account.
• Tell us straight away if you think someone else has accessed your account.
• Accounts are for people working for an organisation that is hiring. You must be at least 18.

You may use Flipped Chat only for lawful recruiting and hiring. You must not:

• Upload or import CVs or other data you do not have the right to use.
• Use Flipped Chat to discriminate against candidates unlawfully, or to screen people on protected characteristics.
• Contact candidates in ways that break anti-spam, privacy or employment laws.
• Try to access other organisations’ data, get around usage limits, or disrupt or reverse-engineer the service.
• Upload malware, or content that is illegal, harmful or infringes someone else’s rights.
• Resell or share access to Flipped Chat outside your organisation without our written permission.

The CVs, candidate details, interview recordings and notes you bring into Flipped Chat belong to your organisation. Your organisation decides how they are used, and we process them on its behalf to provide the service.

You are responsible for having a lawful basis to collect and use candidate data, for giving candidates any notices the law requires (including that AI is used in your process), and for answering their requests about their data. We will help where we can.

Flipped Chat uses AI to read CVs, suggest matches, draft questions, run AI interviews and summarise results. AI output can be incomplete or wrong.

• Treat rankings, match tags, scores and reports as help for a person to review, not as decisions.
• A person at your organisation must make every hiring decision. Flipped Chat asks you to decide before anyone is moved forward or turned down.
• You are responsible for checking AI output and for complying with laws on automated decision-making and AI in hiring that apply to you.

You can connect Google (Gmail, Google Drive, Google Calendar), Microsoft 365 (Outlook mail, OneDrive and SharePoint, Outlook Calendar) and applicant tracking systems such as Workable, Greenhouse and JazzHR.

• Flipped Chat uses a connection only for what it describes when you connect it, and only when you ask it to in a chat.
• Those services are run by other companies, and their own terms apply to your use of them.
• You can disconnect a service at any time from Settings.

• Some actions use credits, such as screening CVs and running AI interviews. Flipped Chat shows the credits an action will use before you confirm it.
• Credits and plans are bought through Flipped. Prices, limits and any refund terms are shown when you buy or are set out in your order or agreement with us.
• Plan usage limits are shown in Settings. When a limit is reached, some actions pause until it resets or you change plan.

You keep ownership of everything you upload or create in Flipped Chat. You give us permission to host, copy, process and display it only as needed to provide and support the service for you, and to keep it secure.

If you send us feedback or ideas, we may use them to improve Flipped without owing you anything.

Flipped Chat itself, including its software, design and the Flipped name and logos, belongs to us.

We work to keep Flipped Chat available and secure, but it may sometimes be unavailable for maintenance or for reasons outside our control. We may add, change or remove features. If we remove something you rely on, we will try to tell you in advance.

You can stop using Flipped Chat at any time. To close your account, email support@flipped.ai.

We may suspend or close an account that breaks these terms, puts others at risk, or where the law requires it. Where it is reasonable, we will tell you first and give you a chance to fix the problem.

When an account closes, we delete its data as described in our Privacy Policy.

Flipped Chat is provided “as is”. To the extent the law allows, we do not promise that it will be error-free or uninterrupted, or that AI output will be accurate or suitable for a particular purpose.

To the extent the law allows, Flipped is not liable for indirect or consequential losses, such as lost profits, lost data or lost opportunities, and our total liability for any claim about Flipped Chat is limited to the amount you paid us for it in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

We may update these terms. We will change the date at the top, and for important changes we will tell you in the app or by email before they take effect. If you keep using Flipped Chat after that, the new terms apply.

Questions about these terms? Email support@flipped.ai or see Contact us.